For Information & Knowledge Management Professionals (Length: 12 pages)

December 17, 2008

Seven Steps To Selecting A High-Value Enterprise Wiki

Filter Choices Based On Delivery, Administration, And Usage

by Gil Yehuda

with Matthew Brown, Sara Burnes


Executive Summary (This is a document excerpt)

When Microsoft introduced wikis to the mainstream enterprise via Microsoft Office SharePoint Server 2007, I&KM professionals took notice of this technology that was once dismissed as unsuitable for the workplace. Now wikis are emerging as popular business tool, and enterprises are looking for full-featured, enterprise-class wikis that go way beyond SharePoint's current features. But there are too many enterprise wiki options to make this a simple selection. I&KM professionals should use the seven steps included in this report to choose a wiki capable of supporting the wide range of enterprise needs.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemToo Many Wiki Server Choices Impede Tool Selection

itemSeven Feature Categories Will Help You Narrow The Field

item1. Start With Your Deployment Requirements

item2. Clarify Your Authentication Needs

item3. Determine Your IT Operational And Administrative Needs

item4. Make Sure It's Easy To Fix Mistakes

item5. Change Happens — Make Sure You Can Find Out About It

item6. Plan For The Long-Term Use Of The Wiki

item7. Consider Specialty Features

Recommendations

itemFilter Choices Based On Delivery, Administration, And Usage

Forrester analyzed numerous client inquiries and interviewed 20 vendors, including Atlassian, Awareness, BluWiki, eTouch Systems, GROUPSwim (TN20), Huddle/Ninian Solutions, IBM, Jive Software, Microsoft, MindTouch, PBwiki, Socialtext, and ThoughtFarmer.

Related Research Documents

itemForrester TechRadar™ For I&KM Pros: Enterprise Web 2.0 For Collaboration

November 3, 2008

itemWeb 2.0 Social Computing Dresses Up For Business

September 14, 2007

itemWikis Change The Meaning Of 'Groupthink'

January 10, 2007

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Technology: Enterprise Collaboration, Information & Knowledge Management, Sourcing & Procurement, Sourcing Strategy & Execution
Geography: Asia Pacific, Europe, North America

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