For Application Development & Program Management Professionals (Length: 17 pages)

April 10, 2009

Forrester's Best Practices Framework For Adopting PLM In Services Organizations

Lessons For Companies Where The "Product" Is Not a Manufactured Good

by Roy C. Wildeman

with Mike Gilpin, Dave West, Mike Gualtieri, Justinas Sileikis


Executive Summary (This is a document excerpt)

Forrester interviewed users, vendors, and systems integrators operating in financial services, telecom, and other services industries to research the common principles behind leading methods for the collaborative management of product information where the "product" is not a manufactured good. We identified product life-cycle management (PLM) best practices in four areas: 1) keeping the program manageable; 2) externalizing product data into a common repository; 3) driving more collaboration across the development process; and 4) integrating to downstream applications.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemPLM Evolves To Bring Product-Centric Development To Services Organizations

itemProduct Life-Cycle Management Best Practices For Services Organizations

itemBest Practice No. 1: Keep The Program Manageable

itemBest Practice No. 2: Externalize Product Data Into A Common Repository

itemBest Practice No. 3: Drive More Collaboration Across The Development Process

itemBest Practice No. 4: Integrate To Downstream Applications

itemForrester's Next Practices For Adopting PL M In Services Organizations

itemIdentifying Your Challenges

itemCase Studies

itemSupplemental Material

Forrester interviewed 16 vendor and user companies, including Access Commerce, Amdocs, Camilion Solutions, Convergys, IBM, and Tribold.

Related Research Documents

itemAn App Dev Introduction To A Process Overview Of Product Life-Cycle Management

February 11, 2009

itemThe State Of Product Life-Cycle Management 2009

February 6, 2009

itemBest Practices: A Pragmatic Approach To Software Reuse

June 18, 2008

itemThe Forrester Wave™: Business Rules Platforms, Q2 2008

April 8, 2008

Find Documents In Related Categories

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Analyst: Roy C. Wildeman
Technology: Communication Service Provider Issues & Technologies, Enterprise Collaboration, Information & Knowledge Management, IT Adoption, IT Spending & Budgeting, Packaged Applications, Product Life-Cycle Management, Telecommunications Services
Industry: Financial Services, Insurance, Professional Services
Geography: Asia Pacific, North America

Archived Teleconference:
Market Overview: PLM Deployment Support
Original air date: Wednesday, October 28, 2009
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