March 20, 2009
Driving Business Change, Part 3 — Foundational IT Capabilities
Execution, Capacity, Metrics, Flexibility, And Enterprise Apps
This is the third document in the "How IT Organizations Can Drive Business Change" series.
by Marc Cecere
with Alex Cullen, Tim DeGennaro
Executive Summary (This is a document excerpt)
To be credible within the organization, IT must execute projects and provide basic services with competence and predictability. Without this, the business will not trust IT to be a partner in business change. This report — the third in a series of four — describes how CIOs can use solid execution, sufficient capacity, metrics, flexible technology, and enterprise apps to drive business change.
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Original air date: Wednesday, September 30, 2009
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