Executive Summary (This is a document excerpt)

Great ideas to improve the bottom line can come from anywhere within a business. Increasingly, companies include upper management, line-of-business people, and external sources like customers, partners, and suppliers in the innovation process. So it's no surprise that businesses often ask information and knowledge management (I&KM) professionals to help them navigate the innovation management marketplace. A new report by Forrester is a must-read for any I&KM pro looking to evaluate innovation management tools.