Executive Summary (This is a document excerpt)

Our Q1 2009 Global CMO Recession Online Survey reveals marketing leaders under pressure to deliver results while enduring budget cuts in excess of 20%. To keep their businesses moving forward, marketing leaders are cutting back on traditional tactics and investing in digital channels like Web sites, social media, and email. Forrester recommends that marketing leaders expand their focus to include enabling technologies that build brands and a true picture of the multichannel customer. This added emphasis will help deliver quick results while protecting long-term brand health.

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