March 11, 2009
Possible Field Service Boon Despite Recession
Four Trends To Stay On Top Of To Be Successful In 2009
by Elisse Gaynor, Sharyn Leaver
with Meghan Donnelly
Executive Summary (This is a document excerpt)
Trailing a year's worth of economic challenges for businesses and consumers alike, the recession has hit — hard. While many undoubtedly look to curb spending and get the most from assets already in hand, field service organizations will be in the spotlight. To make the most out of this diamond opportunity in the rough, field service organizations must stay abreast of how business levers are being manipulated in this economy and jump on the dominant trends in 2009 that will further stratify the success of leading and lagging field service organizations.
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WHAT IT MEANS
| We reviewed Forrester's most recent research on changing consumer behaviors and field service solutions trends and practices. We also gathered information through client inquiries, field service vendor briefings, industry analysts, and the media. Related Research Documents
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Original air date: Friday, February 15, 2008
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