For Information & Knowledge Management Professionals (Length: 13 pages)
This document includes Business Data

August 5, 2009

The Four Decision Factors For Open Source Enterprise Content Management

by Stephen Powers

with Matthew Brown, Jeffrey S. Hammond, Peter Schmidt

Executive Summary (This is a document excerpt)

Open source enterprise content management (ECM) initiatives are common in small and medium-sized businesses (SMBs) or in department-level projects. Yet information and knowledge management (I&KM) professionals in major enterprises have started to consider how they can leverage open source ECM to cut costs. Will low-cost open source ECM licenses lead to lower total cost of ownership (TCO) than commercial alternatives? This report finds that open source best serves business content rather than transactional or persuasive content. Thus, I&KM pros must consider three additional factors when estimating TCO and deciding whether or not to use open source ECM: support, available resources, and product maturity.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemOrganizations View Open Source As A Tempting Alternative

itemCompanies Are Unhappy With Many First-Generation ECM Initiatives . . .

item. . . Leading I&KM Pros To Consider How To Reduce ECM Costs

itemOpen Source ECM Decisions Must Consider More Than Just Low-Cost Licenses

itemDecision Factor No. 1: Licenses

itemDecision Factor No. 2: Operational Support

itemDecision Factor No. 3: Implementation Resources

itemDecision Factor No. 4: Product Maturity

itemUse The ECM Decision Framework When Considering Open Source

recommendations

itemConsider Four Factors When Evaluating Open Source ECM

itemSupplemental Material

Forrester interviewed 11 vendor and user companies, including Alfresco, CITYTECH, DPCI, Florida Hospital, Intercontinental Hotels Group, KnowledgeTree, MindPetal Software Solutions, NBC Universal, Nuxeo, Rivet Logic Corporation, Tantalus.

Related Research Documents

itemBest Practices: Improve Development Effectiveness Through Strategic Adoption Of Open Source

February 2, 2009

itemTopic Overview: Enterprise Content Management

March 10, 2008

itemTransactional, Business, and Persuasive Content: A Better Way To Look At Enterprise Content

December 21, 2005

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Analyst: Stephen Powers
Technology: Application Development, Application Infrastructure Technologies, Application Strategy & Selection, B2B Sales & Marketing, Budgeting & Forecasting, Corporate Strategy, Enterprise Content Management, Information & Knowledge Management, IT Spending & Budgeting, Packaged Applications, Sourcing & Procurement, Sourcing Strategy & Execution
Geography: Asia Pacific, Europe, North America
Archived Teleconference:
The Forrester Wave™: Web Content Management For External Sites, Q2 2009
Original air date: Monday, June 08, 2009
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Ratings and Comments
Rating: 9 out of 10
based on 1 ratings across all roles.
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