September 9, 2009

A Formal Policy Is Needed To Reduce Mobility Costs

This is the first document in the "Reducing Mobility Costs" series.

by Brownlee Thomas, Ph.D.

with Christine Ferrusi Ross, Sean Galvin

Executive Summary (This is a document excerpt)

Corporate mobile is growing fast, which naturally increases costs — for usage, support, and administration. By 2012, nearly three-quarters of corporate employees will use mobile devices for work. To control costs while also ensuring employee productivity, enterprises need a formal mobility policy to replace old telecommunications and IT security policies. A formal policy will help reduce mobility service and support costs by: 1) standardizing mobile eligibility and device and service provisioning processes; 2) enabling ongoing visibility on the usage patterns of different job roles; and 3) identifying opportunities to negotiate flexible and dynamic service contracts (discounts, device rebates, and flat-rate or shared voice, texting, and data plans). A formal plan also can help reduce risk by standardizing end-point security management and protecting customer and company information.

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