Executive Summary (This is a document excerpt)

The vast majority of clients renegotiated rates in the past 12 months as a way to lower costs. However, this option isn't open to advanced offshore users that have already moved away from rate-card-based pricing, leaving these firms to ask what they can do to get more value from their offshore relationships. Advanced offshore clients should explore more efficient engagement models like platform-based services, sending higher volumes of work offshore, and building long-term relationships based on initiatives such as co-innovation and joint governance to derive continued offshore benefits.

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