February 18, 2009
Third-Party Apps Maintenance Rebounds
Recession Pressures Renew Interest In Support Alternatives
This is the eighth document in the "Building A Long-Term Apps Strategy" series.
with Sharyn Leaver, R "Ray" Wang, Ralph Vitti
Executive Summary (This is a document excerpt)
As the recession squeezes IT budgets, business process and applications professionals are looking more closely at the value of vendor support contracts and exploring alternatives. One cost-savings alternative is third-party support, where fixes and compliance updates are provided, but upgrade opportunities are forfeited. Despite the temporary dark cloud over this fledgling market, thanks to the recent demise of third-party support pioneer TomorrowNow and the related legal battle between Oracle and SAP, market forces and new entrants have brought third-party maintenance back to life. Paying far in advance for upgrades that are seldom utilized makes less sense in today's economy.
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