For Technology Product Management & Marketing Professionals (Length: 15 pages)
This is a Consumer Technographics document

April 24, 2009

Vive La Difference In B2B Buyer Behavior

by Jennifer Belissent, Ph.D.

with Peter Burris, Laura Ramos, Zachary Reiss-Davis


Executive Summary (This is a document excerpt)

Social media is a global phenomenon creating profound change in B2B buyer behavior and the nature of the relationship between technology buyers and vendors. While social media is evolving into a valuable marketing tool, local adoption of social technologies and related buying behavior varies greatly across regions and countries. Forrester's Social Technographics research for B2B buyers shows how these differences vary across North American, UK, French, and German markets. Technology marketers must take these differences into account as they define and execute marketing programs across geographies.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemGlobal Marketing Programs Are Lost In Translation

itemLocal Differences Inform Global And Social Marketing Programs

itemUnderstanding How Buyers Participate Socially Is The First Step

itemLook At Local Attitudes To Better Inform Global Marketing Plans

recommendations

itemKnow Your Local Audience To Tailor Your Social Media Script

WHAT IT MEANS

itemSocial Media Is Still On Late-Night, But Get Ready For Prime Time

itemSupplemental Material

Forrester surveyed IT and business decision-makers in Forrester's North American and European B2B Social Technographics Online Survey, Q4 2008; we also used data from Forrester's North American Technographics Benchmark Survey, 2008, and European Technographics Benchmark Survey, Q2 2008.

Related Research Documents

itemB2B Digital Marketing: A Deep Dive Into Software Decision-Makers

March 31, 2009

itemExpand Globally, Market Locally

March 31, 2009

itemThe Social Technographics® Of Business Buyers

February 20, 2009

itemSow Web 2.0 To Target Emerging Tech Markets

December 19, 2008

itemThe Growth Of Social Technology Adoption"

October 20, 2008

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Analyst: Jennifer Belissent, Ph.D.
Technology: B2B Sales & Marketing, Corporate Strategy, Customer Experience, eBusiness/eCommerce, Interactive Marketing, Marketing & Advertising, Social Computing & Web 2.0, Sourcing & Procurement, Sourcing Strategy & Execution, Tech Marketing Tools & Best Practices
Industry: Business-To-Business eCommerce
Geography: Europe, North America

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