For eBusiness & Channel Strategy Professionals (Length: 14 pages)

March 25, 2009

Global Expansion Through International Shipping

Serving Customers In International Markets From A Domestic Base

by Zia Daniell Wigder

with Patti Freeman Evans, Lauriane Camus, Brendan McGowan


Executive Summary (This is a document excerpt)

With budgets squeezed in today's economic environment, many US companies are looking for low-cost options to tap into international consumer demand. International shipping provides a way for merchants to test international waters and diversify revenues without significant upfront investment. International shipping holds challenges, however: Accurately calculating import duties and taxes can be difficult and managing international credit card fraud risky. International returns are often costly and complex. Merchants must ensure they are positioned to manage the multiple issues surrounding international shipping or risk jeopardizing their brand in international markets. Additionally, to maximize the benefits of international shipping, merchants must pair global shipping options with support for marketing campaigns in international markets.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemInternational Shipping Is Becoming A Popular Global Expansion Strategy

itemFees Add Up When Shipping To Canada And Beyond

itemVendors Can Alleviate International Risk

itemAnthropologie And Dr. Martens Expand Globally

itemAnthropologie Extends Into Europe With E4X

itemDr. Martens Taps Global Markets With International Checkout

recommendations

itemRetailers Can Use Vendors To Reduce Risk But Must Market Offerings Abroad

itemSupplemental Material

Forrester interviewed more than a dozen vendor and user companies, including Anthropologie, Bongo International, Canada Post's Borderfree, Dr. Martens, E4X, FedEx, Footwear etc., iShopUSA, International Checkout, PETCO Animal Supplies, United Parcel Service of America (UPS), UniteU Technologies, and Vine Global Solutions.

Related Research Documents

itemGlobal Web Site Spending: Benchmarking Spending On International Offerings

February 12, 2009

itemInternational Search Marketing

November 11, 2008

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Analyst: Zia Daniell Wigder
Technology: Customer Experience, Design & Usability Processes, eBusiness/eCommerce, Economy, Interactive Marketing, Marketing & Advertising, Web Site Design
Industry: Business-To-Consumer eCommerce, eBusiness/eCommerce Vendor Selection, Global Logistics, Retail, Transportation & Logistics
Geography: Europe, North America

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