For Vendor Strategy Professionals (Length: 8 pages)

October 20, 2009

Aligning With Business Customers Requires Strategy, Stakeholder Focus, And Metrics

by Chris Andrews

with Stefan Ried, Ph.D., Edward Radcliffe


Executive Summary (This is a document excerpt)

Creating greater alignment with business customers is an incredibly hot objective for technology strategists and one that is supported by powerful long-term market trends. Our recent survey of strategy professionals found that 91% of respondents say that increasing their business focus is a strategic priority for their organizations over the next three years — beating out other hot topics in the technology industry such as innovation, investment in social emerging technologies, mergers and acquisitions (M&A) activity, and geographic expansion. Despite the strong interest, however, Forrester finds far too many technology companies see this objective as primarily a responsibility to be handled by marketing organizations. To prepare for the long-term evolution of the technology industry with the business, technology firms will need to take a much more robust approach — one that incorporates the needs of business customers into product development, strategy, marketing, and sales.

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This document falls under the following categories. Click on a link below to find similar documents.

Analyst: Chris Andrews
Technology: B2B Sales & Marketing, IT Management, Marketing & Sales Strategies, Serving the Business, Strategy Execution & Measurement, Tech Marketing Tools & Best Practices
Industry: High-Tech
Geography: Asia Pacific, Europe, North America

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