For Consumer Product Strategy Professionals (Length: 20 pages)

August 6, 2009

How Mobile Handsets Will Deliver 24x7 Social Computing

Building The Dominant Device For Media Creation

This is the third document in the "Smart Mobile Devices" series.

by Ian Fogg

with Michelle de Lussanet, Laura Wiramihardja


Executive Summary (This is a document excerpt)

On mobile phones, people's work and personal lives collide 24x7. Mobile phones are ever-present, 24x7, whatever the situation. Therefore, they're the ideal devices to share social content or catch up with friends at any time. Social Computing is a natural extension of a phone's raison d' être — communication — and so is the perfect activity on which to base mobile strategies that leverage the rise of the mobile Internet. But only handset makers are able to deliver all five social mobile communication experiences due to the tight integration necessary with a phone's core communication features, such as voice, SMS, and address book. Internet-based social networks must partner with handset makers to extend their strategies into people's lives 24x7. The potential reward is enormous: Mobile phones' convenience, improving cameras, and location awareness will make the mobile phone the dominant media creation device of the future. However, handset makers must avoid being seduced by the allure of the latest technologies and must deliver a tremendous social media consumption experience first, before succeeding with creation.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemMobile Unifies Communication

itemThe Five Social Mobile Communication Experiences

itemHandset Design Is The Crucible For Mobile Social Computing

Recommendations

itemBuild Partnerships, Not Just Social Computing Handsets

itemMatch Handset Design To The Five Social Mobile Experiences

itemDon't Forget Handset Design Fundamentals

Forrester spoke with leading mobile handset and software makers, including: Apple, HTC, Microsoft, Nokia, Palm, RIM, Samsung, and Sony Ericsson, and mobile services companies such as GyPSii, iSkoot, and Neustar.

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itemThe 'Smartphone' Is Dead: Long Live Smart Phones And Smart Gadgets

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itemApp Stores Plug A Critical Gap In Existing Mobile Internet Strategies

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Analyst: Ian Fogg
Technology: B2B Sales & Marketing, Channel Design Strategies, Customer Experience, eBusiness/eCommerce, Mobile Services, Product & Solutions Strategies, Social Computing & Web 2.0, Telecommunications Services
Industry: Consumer Portals & Search, Consumer Technology, The Mobile Channel
Geography: Europe