For Consumer Product Strategy Professionals (Length: 16 pages)
This is a Consumer Technographics document

November 5, 2009 (updated November 12, 2009)

Mobile Technographics® In Europe

This is the 11th document in the "Mobile POST" series.

by Thomas Husson

with Mark Mulligan, Julie A. Ask, Corina Matiesanu, Erik Hood


Executive Summary (This is a document excerpt)

The mobile revolution is only just getting started. Consumers will continue to shift their attitudes toward mobile phones — perceiving them not only as communication tools but also increasingly as entertaining and productive devices that can help them in their daily lives. More than 40% of European consumers are beginning to demonstrate sophisticated usage of mobile services. Do you know the mobile profile of your own customers and target audiences? If not, you should — as this is the first step in developing your mobile strategy.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemThe Mobile Revolution Is Only Just Getting Started

itemYouth Are Heavier Users Of Mobile Services, But Older Age Groups Are Catching Up

itemMen Are Heavier Users Of Mobile Services, But This Gender Bias Is Likely To Vanish

itemTouchscreen Mobile Phone Owners Are Frequent Users Of Mobile Services

itemStart Analyzing The Mobile Profile Of Your Own Customers

itemAttitudes Toward Mobile Phones Will Be Transformed

RecommendaTions

itemDon't Assume Your Customers Are "Typical" Mobile Phone Users

itemSupplemental Material

Forrester surveyed 25,932 Europeans adult consumers in its annual European Technographics Benchmark Survey, Q2 2009.

Related Research Documents

itemMobile Strategy: Frequently Asked Questions

October 20, 2009

itemMobile Technographics®

April 9, 2009

itemThe POST Method: A Systemic Approach To Mobile Strategy

April 9, 2009

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Analyst: Thomas Husson
Technology: eBusiness/eCommerce
Industry: The Mobile Channel
Geography: Europe