Executive Summary (This is a document excerpt)

You have always depended on your business analysts for deep domain expertise, leadership skills, and the ability to see process improvement efforts to fruition. Increasingly, your expectations of business analysts have grown to encompass fluidity between multiple business functions, technology and process methodology knowledge, and exceptional communication between the widely differing audiences in business and in IT. Finding the right people for this tall order isn't easy; however, Forrester's framework can help organizations define, select, and develop business analysts.