Executive Summary (This is a document excerpt)

Most CIOs have inherited mature enterprise resource planning (ERP) implementations. As the years pass, the original implementation team disbands, retires, or dies, and the old use cases and best practices start to brown and curl at the edges like the sepia-tinted photos of yesteryear. New users and new challenges threaten the quiet order of standardized processes with urgently required modifications or extensions to the core process that once brought so much harmony. To properly manage the chaos without creating an over-controlling and complex governance structure that inhibits innovation, CIOs should recruit external help and plan systematic reviews of the fit between their ERP-enabled processes and the imperatives of their end use colleagues.

Buy Risk-Free

Download and print PDF immediately. Price: US $499

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.