For Vendor Strategy Professionals (Length: 12 pages)

May 13, 2009

Clouds Appearing In The Sky Of Outsourcing

How Outsourcing Providers Can Turn Cloud Computing And SaaS From Threats Into Opportunities

by Stefan Ried, Ph.D.

with Pascal Matzke, Miroslaw Lisserman


Executive Summary (This is a document excerpt)

While cloudy vendor marketing is creating customer confusion, cloud computing represents a powerful force that will change the IT services landscape. Public and private clouds in particular represent a new paradigm for provisioning enterprise IT infrastructure services. The first wave of cloud services will provide benefits to self-contained enterprises, while the second wave of clouds will primarily address outsourced IT infrastructures. Some service provider strategists perceive cloud services as a threat to their business. But in this report, Forrester introduces an alternative approach to enable outsourcing providers to benefit from close collaboration with SaaS application vendors for cloud-based services.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemTechnology Populism Drives The First Wave Of Cloud Adoption

itemThere Is More Than One Cloud In The Sky

itemPrivate Clouds Are Leveraging The Public Cloud Experience Inside The Enterprise

itemEconomies Of The First Wave Of Clouds Are Characterized By High Volume And Low Margin

itemOutsourcing Providers Can Initiate The Second Wave Of Cloud Adoption

itemSaaS Applications Are Threatening Future Outsourcing Deals

itemThe Second Wave Of Cloud Adoption Will Embrace A Win-Win-Win Triangle

itemOutsourcers Can Provide Unique Value

recommendations

itemOutsourcers Can Turn Clouds And SaaS From Threats Into Opportunities

Forrester's Enterprise And SMB Hardware Survey, North America And Europe, Q3 2008, was fielded to 2,686 hardware technology decision-makers.

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Analyst: Stefan Ried, Ph.D.
Technology: Application Strategy & Selection, B2B Sales & Marketing, Computer Architectures, Corporate Strategy, IT Infrastructure & Operations, IT Services, Outsourcing, Packaged Applications, Product & Solutions Strategies, Sourcing & Procurement, Sourcing Strategy & Execution
Industry: Professional Services
Geography: Asia Pacific, Europe, North America

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