Executive Summary (This is a document excerpt)

Many IT projects these days require service-oriented architecture (SOA) skills — however, SOA is one area where internal skills can be very thin on the ground. Therefore, it is often necessary to find a partner with SOA skills to ensure that the project is successful. Forrester's research has found that most companies are satisfied with the systems integrators that they have chosen to support their SOA-related projects. Due to the inherent link between IT services and business services in SOA, it is best practice to select an integrator that has an intimate understanding of your business or your industry.

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