Executive Summary (This is a document excerpt)

Forrester last reviewed enterprise software offerings in human and social services in 2006 — what's changed? The shift to installing commercial-off-the-shelf (COTS) software rather than engaging in mammoth custom development projects has gained significant momentum. The market for large enterprise multi-social-program COTS procurements has boiled down to Cúram Software for anyone who does not feel a need to keep within the bounds of their entrenched enterprise resource planning (ERP) and customer relationship management (CRM) software stack, or Oracle and SAP for customers that are predisposed to do so. But Oracle has declared its intention to become the largest player in this space and has begun to invest in a more competitive solution. Can Oracle steal Cúram's thunder? Only if it maintains an aggressive agenda over the long haul and Cúram fails to address a key vulnerability: the code-level changes that characterize many major Cúram implementations.

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