June 5, 2009

The State Of Enterprise Software: 2009

Business Data Services North America And Europe

by Heidi Lo, R "Ray" Wang, Jean-Pierre Garbani

with Ellen Daley, Reedwan Iqbal, Charles Green

Executive Summary (This is a document excerpt)

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Software Survey, North America And Europe, Q4 2008. Hot software topics covered include software-as-a-service (SaaS), packaged applications, information and knowledge management (I&KM), open source, Web 2.0, platform software, service-oriented architecture (SOA), and custom software development. Other areas of data and analysis include information about software budgets and spending priorities, software strategy and initiatives, purchasing preferences (channels, criteria, decision-maker responsibilities), and sources of information and influence for software purchasing decisions.

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