Executive Summary (This is a document excerpt)

Forrester receives thousands of inquiries each year on a variety of topics that provide insight into the key issues and challenges facing our clients. Analysis of inquiries related to the business and operational support systems (BSS/OSS) issues facing communications service providers shows a focus on understanding overall trends, particularly given the economic downturn, as well as identifying pricing and licensing arrangements for BSS and OSS products. In addition, many inquiries focused on understanding the competitive vendor landscape for BSS and OSS products, particularly order management and product catalog solutions, as well as product road maps for OSS and BSS solutions. Individuals asking BSS/OSS questions include service provider IT infrastructure and enterprise architecture professionals who must implement these BSS/OSS solutions — but also product marketing and strategy professionals who are developing new products and solutions.

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