Executive Summary (This is a document excerpt)

As IT organizations recognize the high value of structured IT management initiatives, Forrester is receiving many questions related to the configuration management database (CMDB). Since January 2008, Forrester has fielded 172 client inquires on various CMDB topics, including planning and defining CMDB projects, vendor selection, database federation, best practices, and automated discovery. Throughout these inquiries, Forrester has been careful to advise clients on the evolution of the CMDB concept: away from a single, monolithic database and toward a federated set of domain-specific management tools combined with metadata and object models known as a configuration management system (CMS). The newer ITIL v3 definition is consistent with this model.

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