Executive Summary (This is a document excerpt)

Automation is critical to the efficient and consistent execution of nearly all businesses. Ironically, while IT is the organizational entity responsible for automating business execution, it remains woefully manual in its own internal execution. To attack this paradox, Forrester recommends aggressive expansion of IT automation, but it is crucial that any automation endeavor be approached with sound planning and phased introductions. Properly engineered technology and process must be understood, and cultural adoption will always be gradual. With the introduction of ITIL v3 and new automation technologies, a new imperative exists to put these technologies into the appropriate functional perspectives. The landscape has changed and will change again. Forrester introduces a new taxonomy to guide you through this amorphous landscape and to better ensure your success.

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