For Information & Knowledge Management Professionals (Length: 13 pages)

August 13, 2009

Tier Your Workforce To Save Money With Cloud-Based Corporate Email

Occasional Users Can Run Email In The Cloud For As Little As $2.43 Per Month

This is the fifth document in the "Email In The Cloud" series.

by Ted Schadler

with Matthew Brown, Christopher Voce, Sara Burnes


Executive Summary (This is a document excerpt)

Information and knowledge management (I&KM) pros are used to giving all employees the same software tools. While this has the benefit of simplicity, it often means buying licenses for software that is seldom or never used. With cloud-based email, firms now have a way to tune their email costs to the actual needs of their workforce. The easiest way to get started is to host some mailboxes on-premises and others in the cloud. While firms with fewer than 15,000 employees can almost always save money by moving all mailboxes to the cloud, every firm can save money by moving their occasional users — workers that can get away with a Web-based email client — to a cloud-based email provider. How much money? For these occasional users, as much as $63 per user per year.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemCompanies Are Getting Smart About Email Costs

itemTier Your Workforce To Determine Email Needs

itemOn-Premises Email Costs More Than You Think

itemCloud-Based Email Is Cheaper For Occasional Users

itemThe Market For Cloud-Based Email Is Rapidly Maturing

itemThe First Steps To Tiering Your Workforce

recommendations

itemTackle Other Big Buckets Of Cost: Mobility, Migration, And Archiving

itemSupplemental Material

As background for this report, Forrester has spoken with more 100 user companies and five vendors, including Cisco Systems, Google, IBM Lotus, Microsoft, and Oracle.

Related Research Documents

itemUse Deduplication To Store More With Less

July 10, 2009

itemCase Study: Learning From GlaxoSmithKline's Cloud-Based Email Decision Process

June 16, 2009

itemInquiry Spotlight: Corporate Email, Q1 2009

January 30, 2009

itemShould Your Email Live In The Cloud? A Comparative Cost Analysis

January 5, 2009

itemShould Your Email Live In The Cloud? An Infrastructure And Operations Analysis

January 5, 2009

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Analyst: Ted Schadler
Technology: Application Strategy & Selection, Computer Architectures, Information & Knowledge Management, IT Infrastructure & Operations, IT Services, Messaging, Outsourcing, Packaged Applications, Sourcing & Procurement, Sourcing Strategy & Execution
Special Feature: Models
Geography: Asia Pacific, Europe, North America