June 5, 2009

The State Of SMB Software: 2009

Business Data Services North America And Europe

by Heidi Lo, R "Ray" Wang, Jean-Pierre Garbani

with Ellen Daley, Madiha Ashour

Executive Summary (This is a document excerpt)

This document gives highlights of an extensive data set collected across North American and European small and medium-size businesses (SMBs) via our Enterprise And SMB Software Survey, North America And Europe, Q4 2008. Hot software topics covered include software-as-a-service (SaaS), packaged applications, information and knowledge management (I&KM), open source, Web 2.0, platform software, service-oriented architecture (SOA), and custom software development. Other areas of data and analysis include information about software budgets and spending priorities; software strategy and initiatives; purchasing preferences (channels, criteria, and decision-maker responsibilities); and sources of information and influence for software purchasing decisions.

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