For Technology Product Management & Marketing Professionals (Length: 17 pages)
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June 17, 2009

B2B Marketers: Tap Into Social Networking Sites To Energize Community Marketing

by Laura Ramos

with Peter Burris, Jeremiah K. Owyang, Christina Lee, Zachary Reiss-Davis


Executive Summary (This is a document excerpt)

Social networking sites let members connect and share ideas, insights, and experiences. Business marketers see membership on social sites swell but wonder if marketing there will raise awareness or generate demand. Rather than treat social networks like another channel for broadcasting messages, marketers should join in, listen to, and learn from community activity before deciding whether to build a branded destination targeting business buyers. Forrester offers three ways for marketers to kick-start social networking efforts that energize buyers to join technology selection and adoption discussion.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemSocial Networks Provide New B2B Opportunities

itemThere Are Three Ways To Tap Into B2B Social Network Value

itemApproach One: Become A Super Peer To Mine Community Insight

itemApproach Two: Get Your Best Customers To Speak Up

itemApproach Three: Encourage Buyers To Share Best Practices And Support Each Other

recommendations

itemUse Social Networking Sites To Energize B2B Communities

WHAT IT MEANS

itemPrivate Community Sites Trump Public Social Networks In B2B

itemSupplemental Material

Forrester surveyed IT and business decision-makers in the North American And European B2B Social Technographics® Online Survey, Q4 2008. In addition, as part of a joint study with MarketingProfs, Forrester surveyed 317 B2B marketing professionals in firms with annual revenues ranging from less than $20 million to more than $5 billion in the Forrester Q1 2009 B2B Marketing Budgets And Tactics Online Survey With MarketingProfs.

Related Research Documents

itemThe Social Technographics® Of Business Buyers

February 20, 2009

itemMaking Social Media Work In B2B Marketing

October 21, 2008

itemBest And Worst Of Social Network Marketing, 2008

July 18, 2008

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Analyst: Laura Ramos
Technology: B2B Sales & Marketing, Customer Experience, eBusiness/eCommerce, Enterprise Collaboration, Information & Knowledge Management, Interactive Marketing, Marketing & Advertising, Social Computing & Web 2.0, Tech Marketing Tools & Best Practices
Industry: Business-To-Business eCommerce
Geography: Asia Pacific, Europe, North America

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