Executive Summary (This is a document excerpt)

Interest and hype around cloud IT services is at an all-time high, but most enterprise decision-makers are still exploring the potential risks and rewards. Although most clients are not rushing to implement an unproven set of services, the promise for value is there, and virtually all of the large comprehensive IT service providers are working to develop and deliver cloud service offerings. In addition to the IT service providers, traditional telecommunications service providers are also aggressively competing for IT services as part of their information and communications technology (ICT) strategy. This expanding landscape of new offerings and players increases the challenge for sourcing teams trying to decipher what cloud services means to their firms. Forrester interviewed six major global telcos to get an overview of their current capability and forward strategies for cloud services to help answer some common questions that sourcing and vendor management teams ask about which service providers might be a good match today and in the future.

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