Executive Summary (This is a document excerpt)

IT process maturity and robust service management structures allow firms to aggressively leverage offshore resources through their provider's global delivery model. But many European firms need a staggered, blended approach to global delivery. Large international IT service providers, India's pure-plays, and local domestic players leverage global resources three ways to deliver low-cost IT services to European clients. Sourcing professionals must test how providers construct their global delivery models to ensure that they don't pay a premium for brand, or worse, receive disjointed service delivery.

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