Executive Summary (This is a document excerpt)

Interest in cloud-based email is rapidly rising. The promise of reducing operational costs and refocusing on their core competencies has many Forrester customers asking about the cloud. Cloud-based services like those of Google and Microsoft are more than just an SMB solution — large organizations like GlaxoSmithKline are moving essential services to the cloud. In the past year, Forrester has fielded more than 100 inquiries about the impact of the cloud on email and collaboration. What are the hottest topics? The overall impact of cloud services on email, cost-saving opportunities, and what vendors they should look at are all top of mind with enterprises today.

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