Executive Summary (This is a document excerpt)

As CIOs help their firms succeed with business technology (BT) — pervasive technology use with increased direct control by the business — they struggle to answer two deceptively simple questions: 1) How are we doing? and 2) what should we do better? These questions invite a host of complexities, raising questions about what the best organizations are doing, when to be complacent, when to push the envelope, and what to focus on first. Forrester has developed a best practices framework — informed by countless interactions with BT trailblazers — for cutting through this complexity. This framework is based on more than 130 BT leadership best-practice capabilities, arranged into five element groupings: culture, performance measurement, process, strategy, and structure. The framework enables CIOs to conduct a self-assessment to understand how their organization measures up against the best and to identify the areas offering the greatest opportunity for improvement.

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