For Interactive Marketing Professionals (Length: 7 pages)

September 9, 2009

Case Study: Social Media Helps Toyota Communicate Complex Attributes Of New iQ

by Rebecca Jennings

with Christine Spivey Overby, Jennifer Wise


Executive Summary (This is a document excerpt)

Faced with the challenge of communicating the complex, advanced features of a new vehicle — the iQ — Toyota supplemented more traditional online and offline marketing with social media activities that focused on an attempt by two drivers from agency iCrossing to drive 500 miles on one tank of petrol. A combination of channels — blog postings, Twitter, and Flickr — successfully increased traffic to the blog by more than 200% and met the goal of increasing the online conversations around the brand.

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Technology: Customer Experience, Interactive Marketing, Marketing & Advertising, Social Computing & Web 2.0
Industry: Automotive, Automotive Customer Experience, Automotive Marketing, Consumer Industries
Geography: Asia Pacific, Europe, North America

Archived Teleconference:
European Social Networking Use Accelerates
Original air date: Thursday, September 24, 2009
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Rating: 10 out of 10
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