Executive Summary (This is a document excerpt)

Rapidly changing business environments and sharp competition now make it more important than ever to empower employees with an intranet that makes their work more efficient and productive. At the same time, budget constraints leave no room for guesswork when applying scarce resources to improve the intranet. Information and knowledge management professionals can use Forrester's Web Site Review methodology to uncover flaws that prevent users from accomplishing intranet tasks or that encourage them to use inefficient workarounds.

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