August 12, 2009

Get A Good Start With Unified Communications

Upfront Planning Ensures A More Effective Deployment

by Elizabeth Herrell

with Simon Yates, Allison Herald

Executive Summary (This is a document excerpt)

While many businesses express high interest in deploying unified communications (UC), they often struggle to advance their plans. They face challenges developing their UC business case and getting the executive attention and commitment for UC upgrades. It is important to consider UC as a process that will gradually be adopted over a few years. Developing a plan to introduce UC to your organization prevents the project from getting stalled during its initial trial stage. Preliminary UC plans need to include an assessment of user requirements, the involvement of cross-functional teams, and the support of internal IT professionals. Setting the stage for UC should precede vendor selection and RFP development to ensure that the needs of your business are considered and factored into the UC solution.

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