November 6, 2009 (updated November 17, 2009)
The State Of Enterprise IT Services: 2009
Business Data Services North America And Europe
by Pascal Matzke, John C. McCarthy
with Ellen Daley, Edward Radcliffe, Chétina Muteba
Executive Summary (This is a document excerpt)
As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession in 2001 to 2002, when outsourcing and offshoring benefitted from strong anticyclical growth, the picture is much more mixed this time in terms of spending plans. This document summarizes the key highlights from Forrester's Enterprise IT Services Survey, North America And Europe, Q2 2009, which offers deeper insights into enterprise spending behavior for IT services and outsourcing.
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Original air date: Tuesday, March 10, 2009
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