Executive Summary (This is a document excerpt)

Telecom expense management (TEM) solutions aren't new, but with IT budgets and headcount under the microscope they are getting more attention as organizations look for quick wins and to gain greater visibility and control over costs. With telecom expenses often accounting for up to 20% of firms' overall IT budgets, enterprises and SMBs alike understand that inconsistent processing and auditing of telecom invoices is no longer acceptable. Most firms now realize that they don't have the internal competency or available resources to effectively manage the sheer complexity of these invoices, putting TEM solutions on the "must-do" agendas of organizations in all sectors and sizes over the next 12 months.

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