Executive Summary (This is a document excerpt)

Business technology (BT) changes IT's roles within the enterprise, forcing IT leaders to deploy business service processes and technology demand management. CIOs are embarking on the IT-to-BT journey by concentrating their efforts on the consolidation and adoption of new service-oriented delivery models to increase business focus and their control of IT. To improve IT's responsiveness to the requirements for BT services, Forrester has enhanced its BT service portfolio framework by adding a catalog of standardized technical services and their associated service elements. The service profiles are structured into four categories: 1) application services; 2) data center services; 3) end user services; and 4) network services. IT executives should leverage the tools and catalog in the BTSP framework to address business needs by organizing relevant technical services around competency centers.

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