For eBusiness & Channel Strategy Professionals (Length: 6 pages)

September 15, 2009

iPhone Apps Fill Mobile Banking Gaps

Forgotten Functionality Holds Clues To What Banks Should Do Next

This is the ninth document in the "Mobile Financial Services" series.

by Emmett Higdon, Alexander Hesse

with Benjamin Ensor, Carrie Johnson, Courtney Tincher


Executive Summary (This is a document excerpt)

Apple's iTunes App Store now offers more than 1,000 personal finance applications from banks and third-party developers for download. While today's iPhone apps from the largest banks add little value beyond what is already delivered through online banking and mobile Web sites, simple iPhone apps like bill reminders and checkbook registers have rushed in to fill mobile bankers' unmet needs. By monitoring user feedback and tracking new finance app development trends on iTunes, retail banking eBusiness and channel strategy professionals can gain a fuller understanding of how their customers are using mobile banking today and what functionality they may be looking for next.

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Analyst: Alexander Hesse, Emmett Higdon
Technology: eBusiness/eCommerce
Industry: Consumer Electronics, Consumer Financial Services, Consumer Software, Consumer Technology, Financial Services, Online Financial Products & Services, Retail Banking, The Mobile Channel
Geography: Asia Pacific, Europe, North America