For Information & Knowledge Management Professionals (Length: 10 pages)

September 9, 2009

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

This is the first document in the "State Of US Workforce Technology: Benchmark 2009" series.

by Ted Schadler

with Matthew Brown, Peter Schmidt


Executive Summary (This is a document excerpt)

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009, a survey of 2,001 US information workers at organizations with 100 or more employees. Use it to separate fact from fiction about how common each tool is in the workforce.

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TABLE OF CONTENTS

itemDesktop Computers Still Anchor Most Employees' Days

itemA Day In The Life Of An Information Worker

itemEmail And Word Processing Dominate The Information Workday

itemFew Applications Have Widespread Adoption

itemSupplemental Material

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Analyst: Ted Schadler
Technology: Broadband & Remote Access, Client Computing Hardware, Client Systems, Enterprise Collaboration, Enterprise Mobile Devices, Enterprise Mobility, Information & Knowledge Management, Information Workplace, IT Infrastructure & Operations, Messaging, Mobile Software & Platforms, Office Productivity, Telecommunications Services
Geography: North America

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