October 13, 2009

Assessing Your Onshore/Offshore Staffing Ratios

Shifting More Staff Offshore Drives More Savings Than 5% To 10% Rate Reductions

by John C. McCarthy

with Christine Ferrusi Ross, Elizabeth Rose, Sean Galvin

Executive Summary (This is a document excerpt)

With the economic collapse and the sudden downturn in IT budgets, we have seen a large spike in the number of inquiries from clients asking about the best mix of onshore versus offshore staff at their global delivery model suppliers. Based on more than 10 years of research, Forrester has seen that clients go through a four-stage offshore evolution. As they build trust with the supplier and improve their own internal IT and governance processes, the ratio of the supplier's onshore staff to its offshore employees changes dramatically. And the ability to shift more staff offshore does more to improve savings than the 5% to 10% rate reductions so many clients have been focusing on recently.

Buy Risk-Free

Download and print PDF immediately. Price: US $499

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.