Executive Summary (This is a document excerpt)

Unlike most commercial software applications that have a preset number of features, unified communications (UC) provides a software framework for linking multiple discrete applications on a common platform. UC integrates enterprise mobility, conferencing, messaging, voice, and collaboration applications and allows employees to access UC features from their telephone, desktop, mobile device, or enterprise applications. With so many variables, UC decision-makers must weigh many factors when making their purchase decision. In addition to feature comparisons, it is important to consider the services capabilities offered by the services partners implementing and supporting UC applications. This report identifies product options and services that you need to consider when identifying your UC vendor.

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