For eBusiness & Channel Strategy Professionals (Length: 18 pages)
This is a Consumer Technographics document

September 29, 2009

The Web Channel Has A Key Role In Cross-Selling Financial Products

an introduction by Brad Strothkamp


Executive Summary (This is a document excerpt)

Forrester has published a report to help financial service product executives understand and exploit opportunities to cross-sell existing customers into broader relationships. This report is also critical for eBusiness and channel strategy professionals. As the Web site evolves into the primary way in which consumers interact with their financial providers, eBusiness executives must play a key role in maximizing cross-sell.

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Analyst: Brad Strothkamp
Technology: eBusiness/eCommerce
Industry: Consumer Financial Services, eBusiness/eCommerce Strategy, Financial Services, Financial Services Customer Relationship Management, Retail Banking
Geography: North America

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