For Information & Knowledge Management Professionals (Length: 7 pages)

October 23, 2009

Q&A: A Cloudy Future For SaaS-Based Records Management

by Brian W. Hill

with Matthew Brown, Peter Schmidt


Executive Summary (This is a document excerpt)

Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with a rapidly expanding array of digital content, significant eDiscovery demands, and a changing vendor landscape. The Forrester Research And ARMA International Online Records Management Survey, Q3 2009, highlights vendor and budget uncertainty, low satisfaction with current offerings, eDiscovery concerns, and plans to expand deployments in next year. Yet SaaS-based records management (RM) adoption will remain low in 2010, limited by decision-maker familiarity with available solutions and concerns about potential security and operational, privacy, and legal issues.

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QUESTIONS

item1. Does your organization currently leverage software-as-a-service (SaaS) or hosted solutions for records management? Do you expect your organization to pilot, expand, or implement SaaS or hosted solutions for records management in 2010?

item2. How would you rate your level of satisfaction with your current SaaS or hosted solution for records management?

item3. What factors are driving your organization to consider a SaaS or hosted solution for records management in 2010?

item4. What amount do you have budgeted for SaaS or hosted records management offerings in 2010?

item5. What factors are inhibiting your organization's potential adoption of SaaS or hosted records management solutions in 2010?

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Analyst: Brian W. Hill
Technology: Information & Knowledge Management, IT Services, IT Spending & Budgeting, Outsourcing, Retention Management
Geography: Asia Pacific, Europe, North America

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Rating: 9 out of 10
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