For Business Process & Applications Professionals (Length: 5 pages)

October 5, 2009

Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition

Xerox's Acquisition Underscores BPO, ITO, And DPS Convergence

by Craig Le Clair

with Connie Moore, Ralph Vitti


Executive Summary (This is a document excerpt)

On September 28, 2009, Xerox announced the purchase of business process outsourcing company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Xerox's acquisition sends a clear signal about the strategic direction of the document processing services (DPS) market — that DPS providers must add higher-value capabilities that link to or combine with core business processes. The acquisition will deepen Xerox's channels for managed print services (MPS), infuse R&D and innovation into ACS customers, and provide more standard offerings for ACS's business process outsourcing (BPO) offerings. Xerox Global Services would also become the largest outsourced document capture provider. All in all, the acquisition has both obvious and subtle synergies and is an aggressive move from a company not known for dramatic moves in recent memory.

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Analyst: Craig Le Clair
Technology: B2B Sales & Marketing, Document Imaging, eForms, & Information Capture, Enterprise Content Management, Information & Knowledge Management, IT Services, Mergers & Acquisitions, Outsourcing
Industry: Computer Software Industry, High-Tech, Tech Sector Economics
Geography: Asia Pacific, Europe, North America

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