IdeaByte
Simulations: A Developing Technology for Customer Service Training
February 12, 2003
Consumer expectations for customer service continue to rise. Simulations using current, real-life interactions with problem customers are helpful in preparing new agents for some "worst-case scenario" situations.
Buy Risk-Free
Download and print PDF immediately. Price: US $199
Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.
Already a Forrester Client?
Log in to read this document.
