Forrester makes an effort to present accurate and thorough analysis; however, when published information requires a correction or clarification we will provide a brief description of the change below.
The following information changed on this document:
In Figure 2, the original statement, ¿Average percentage of each bank's public and secure site users that have used the site's features,¿ was inaccurate. It has been modified to read, ¿Average percentage who rated the public and secure site features ¿good¿ or ¿excellent¿.
The following statement and its accompanying endnote were inaccurate and deleted from the document: ¿Even banks that don't consider their clients' use of these functions as important should remember that, for many online bankers, the Web site is the primary driver of overall satisfaction. (see endnote 5)¿