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Forrester makes an effort to present accurate and thorough analysis; however, when published information requires a correction or clarification we will provide a brief description of the change below.
The following information changed on this document:
The numbers in Figure 11 have been corrected; the data for It significantly failed to meet our goals and It failed to meet our goals but was considered a success because of other delivered benefits was initially reversed for the question Has a team been created to provide BPM guidance? and has since been corrected.
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