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Forrester makes an effort to present accurate and thorough analysis; however, when published information requires a correction or clarification we will provide a brief description of the change below.
The following information changed on this document:
Figure 3 has been updated to reflect the inclusion of storage management, billing, chargeback, and workforce management.
In Figure 3, the total for the IT service delivery and performance management market does not include storage management; the total for IT service support and resource management does not include billing, chargeback, and workforce management. We have also added the compound annual growth rate (CAGR).
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