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Forrester makes an effort to present accurate and thorough analysis; however, when published information requires a correction or clarification we will provide a brief description of the change below.
The following information changed on this document:
Forrester interviewed The Future Laboratory for this report, not Futurelab.
We have removed Clive Christian, Emporio Armani, and Luxury Interactive from the list of companies we interviewed in depth.
In addition, LVMH brand Louis Vuitton now sells direct on the Internet.
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