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Forrester makes an effort to present accurate and thorough analysis; however, when published information requires a correction or clarification we will provide a brief description of the change below.
The following information changed on this document:
Figure 2-1 states that 7% of respondents had an annual budget of more than $1M, but the first bullet (Managing customer references is a full-time job.) in the document states that budget proportions included 13% topping out at $1 million or more. We adjusted the bullet to say $500,000.
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